Privacy Policy

Last Updated: December 2024

1. Introduction

OverJoy Morocco Travel ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or use our travel arrangements. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, postal address, passport information, date of birth, dietary requirements, medical conditions, and any special assistance needs that you voluntarily provide to us when you register with the website, book a tour, or when you choose to participate in various activities related to the website and our services. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website or booking our services.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, pages you have viewed directly before and after accessing the website, and your general geographic location.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card type, expiration date, billing address) that we may collect when you purchase or book services from us. We store only very limited financial information. All sensitive financial information is processed and stored by our secure payment processors (including PayPal, Wise, and card payment gateways), and you are encouraged to review their privacy policies and contact them directly for responses to your questions about payment data handling.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website, improve your experience, and analyze website usage patterns. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website. We also use analytics tools to understand how visitors interact with our website.

3. How We Use Your Information

We may use the information we collect about you for the following purposes:

• To process and manage your tour bookings and reservations
• To arrange accommodations, transportation, and activities with our partner vendors
• To personalize your travel experience and provide customized recommendations
• To improve our website, services, and customer experience
• To send booking confirmations, itinerary updates, and important travel information
• To provide customer support and respond to inquiries
• To process payments and manage financial transactions
• To comply with legal obligations and government requirements
• To send periodic marketing emails about our services (with your consent)
• To ensure the safety and security of our travelers

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Travel Service Providers

We share your booking information, including personal details, dietary requirements, medical conditions, and special assistance needs, with our trusted partner vendors including hotels, restaurants, transportation companies, local guides, and activity providers. This sharing is essential to complete your travel arrangements and ensure a safe and enjoyable experience. By booking with us, you consent to this information being passed to all relevant service providers involved in your tour.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, email delivery, website hosting, data analysis, customer service, and booking management systems. These service providers are contractually obligated to maintain the confidentiality of your information.

Legal Requirements

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes sharing information with government authorities, immigration officials, or law enforcement when required.

Marketing Communications

With your explicit consent, or with an opportunity for you to withdraw consent, we may share your information with carefully selected third parties for marketing purposes. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

5. International Data Transfers

As a Moroccan travel company, your information will be processed and stored in Morocco. If you are booking from outside Morocco, please be aware that your information will be transferred to and processed in Morocco, which may have different data protection laws than your country of residence. We take appropriate measures to ensure your data is protected in accordance with this privacy policy.

6. Security of Your Information

We implement appropriate technical, administrative, and physical security measures to help protect your personal information against unauthorized access, use, disclosure, alteration, and destruction. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. We regularly review and update our security practices to maintain the highest level of protection possible.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and travel-related information may be retained for up to 7 years for legal and tax compliance purposes. Marketing information will be retained until you unsubscribe or request deletion.

8. Your Rights Regarding Your Data

You have certain rights regarding your personal data, including:

• The right to access personal data we hold about you
• The right to request that we correct any inaccurate personal data
• The right to request that we delete your personal data (subject to legal requirements)
• The right to opt-out of marketing communications
• The right to request a copy of your personal data in a portable format
• The right to restrict or object to certain processing of your data

To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the information provided in the "Contact Information" section below, and we will take appropriate steps to remove such information.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, partner vendors, and service providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a "Last Updated" date. Significant changes will be communicated to you via email or through a notice on our website. Your continued use of our services after any modifications indicates your acceptance of the updated privacy policy.

12. Contact Information

If you have questions, comments, or concerns about this Privacy Policy, wish to exercise your data rights, or need to report a privacy-related issue, please contact us at:

Email: overjoymoroccotravel@gmail.com
Phone: +212 762 832 987
Subject Line: Privacy Policy Inquiry

We are committed to addressing your privacy concerns promptly and transparently.